Refund policy

We want every Little Secret Door parcel to bring a little joy and wonder. If something isn’t quite right, please get in touch and we’ll help make it better.

Change of mind

If you change your mind, please contact us within 14 days of receiving your order at support@littlesecretdoor.com.

For change-of-mind returns, we can offer a store credit or refund provided your goodies are:

· unused

· undamaged

· in their original, unopened packaging

· returned at your cost

Once your return finds its way back to us and has been checked, we’ll arrange your store credit or refund.

Faulty or damaged items

If something has gone wrong on the journey and your item arrives faulty or damaged, please email support@littlesecretdoor.com with your order number and a few photos if possible.

We’ll wave our little customer-care wand and help sort things out, offering a replacement or refund where appropriate.

Wholesale customers

Hello to our lovely Little Secret Door stockists! If there is an issue with your wholesale delivery, please contact support@littlesecretdoor.com within 14 days of receiving your order.

Please include your business name, order or invoice number, details of the issue and photos where relevant so we can help as quickly as possible.

 

Need a little help?

support@littlesecretdoor.com

Little Secret Door • Open the door to a little everyday magic ✨